Help and complaints

Operated by SAB Weblabs Private Limited. If you need help with OPNYON, or want to make a complaint, this page tells you how to reach us and what we will do.

Who to write to

For help: support@opnyon.com

For complaints, write to our Grievance Officer: Ravi Kumar Budama

Address: 708, 7th Floor, SBR's Siri Tech Park, Old Mumbai Highway, Gachibowli, Hyderabad - 500104

Email: support@opnyon.com. Please put "Grievance" in the subject line.

What you can complain about

A poll, picture or profile on OPNYON that breaks our Terms or the law.
A decision we made about your content or your account.
A copyright or other rights complaint.
A request about your personal data. Our Privacy Policy explains your rights.
Anything else about OPNYON that you are not happy with.

What to include

Your name, and the email address of your OPNYON account if you have one.
The link to the poll or profile. You can copy it with the Share button.
What is wrong, and why.
What you would like us to do.

What we will do

Acknowledge your complaint within 24 hours.
Resolve it within 7 days.
Resolve complaints about content that is not allowed under section 6 of our Terms within 36 hours.
Remove or block, within 2 hours of a complaint, content that shows a person in nudity or a sexual act, or a faked, edited or impersonating picture of them, when that person or someone acting for them complains.
Tell you what we decided and why.

If you are not satisfied

You can appeal to the Grievance Appellate Committee set up by the Government of India under the IT Rules, at gac.gov.in. File your appeal within 30 days of our reply, or within 30 days if we have not replied. You can also go to a court.

Orders from courts and government agencies

Send them to the address above, marked "Legal order". We act on valid orders within the time the law sets, which is currently 3 hours. Please include the case or reference number and a way for us to check the order is genuine.